Complaints
成人抖阴 strives to provide a positive and supportive environment for all students, staff, and visitors. However, we understand that concerns may arise from time to time. Our Complaints Handling Procedure offers a clear and accessible way to raise issues, ensuring they are handled fairly, consistently, and as promptly as possible.
Our Complaints Handling Procedure reflects 成人抖阴鈥檚 commitment to valuing complaints. It seeks to resolve dissatisfaction as close as possible to the point of service delivery, and to conduct thorough, impartial and fair investigations of complaints, so that, where appropriate, we can make evidence-based decisions on the facts of the case.
If something goes wrong or you are dissatisfied with our services, please tell us. This leaflet describes our complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.
Annual Complaints Report 2023-24
You can complain in person at our campus, by phone, in writing or by email.
It is easier for us to resolve complaints if you make them quickly and directly to the service concerned. Where possible, your concerns should be raised with the relevant staff member, tutor, university representative or Academic Administration. Then they can try to address the issue.
When complaining, tell us:
- your full name and contact details;
- as much as you can about the complaint;
- what has gone wrong; and
- what outcome you are seeking.
Our contact details
Phone: 0131 474 0000 (ask for complaints when prompted);
Email: complaints@qmu.ac.uk;
Post: Complaints, Division of Governance and Quality Enhancement, 成人抖阴, Musselburgh, East Lothian, EH21 6UU
